Training Courses
Ice cool & mouth-watering courses
Take a look at a selection of our seriously creamy and cool training courses that we deliver at our centre of excellence based a stone's throw away from the bus and train stations in Caerphilly town centre.
The Draig 99' courses provide a truly refreshing change to the standard training courses that are available from other training providers; courses that can count towards recognised; courses that, like your ice cream, you won’t want to drop in a hurry!
All this for just £99 per person per day and we’re not flaking it!
The sectors we specialise in are:-
- Call Centre
- Manufacturing
- Business & Commerce
- Public Sector
- Hospitality & Catering
- Sports & Leisure
Our training menu:-
- The essentials of customer care
- Achieving objectives through effective time management (1 day)
- Motivating to perform
- Introduction to Management
- Building a successful team
- How to be an effective leader
- Recruiting, selecting and inducting new staff
- Managing Health and Safety at work
- Coaching and training your team
- Train the trainer
- Successful presentation skills
- 5S Housekeeping
- Accredited Management Development programme (6 days)
- Statistical process Control
- Solving problems and effective decision making
- Understanding change in the workplace
- Planning change in the workplace
- Effective writing for business
- Managing creativity and innovation in the workplace
- How to provide outstanding customer service
- Making presentations in the workplace
- Developing yourself and others
- Managing conflict in the workplace
- Managing stress in the workplace
- Effective project management
- Understanding culture and ethics in organisations
- Managing performance
- Managing the efficient use of materials and resources
- The secret of effective meetings
- Fords Global 8D problem Solving
- Assessor training A1